Teaching your agent
Its knowledge lives in its Brain, and a new Brain is empty. You fill it by talking to your agent, not by filling in forms.
Your agent's knowledge lives in its Brain, and a new agent's Brain is empty. Everything it can answer comes from what you put there, which is why an untrained agent handles nothing beyond a greeting.
Open the Brain and an untaught agent says so plainly: "Head empty, no thoughts yet. Chat with your agent to teach it."
You teach it by talking to it
There is no form to fill in. You open the chat beside your agent and tell it about your business, and it asks you for what it still needs. Ask it what it can handle right now and it will tell you what is missing.
Three ways to get your knowledge in
- Point it at your website. It will go and read it. In practice it comes back with your company details, your product range and how you describe them, and it will tell you what it could not find, like a missing FAQ page.
- Attach your documents. The onboarding notes you wrote for new support hires, your policies, your macros, exports of past conversations. Anything your team already reads to answer customers is the highest-value thing you can give it.
- Paste it in the chat. Fastest for the things that live in someone's head.
If a file will not upload
Paste the contents into the chat instead. Your agent is reading the words either way, and pasting the important half of a long document often teaches it more than attaching the whole thing.
What it needs from you
Ask your agent what it is missing and it will usually point at these six:
- Name, brand identity and tone. Who you are and how you want it to speak.
- Products or services. What you sell and the details that matter.
- Order and shipping information. Fulfilment timelines, carriers, tracking.
- Returns and exchanges. Policies, timeframes, conditions.
- FAQ and common issues. Troubleshooting, sizing, care instructions.
- Escalation rules. When it should hand off to a person.
The last one is the one people skip, and it is the one that decides whether your agent knows its own limits.
What a ready agent looks like
Not one that knows everything. One that covers your top questions accurately and hands over the rest cleanly.
The useful test is not "did it answer" but "would I have sent that". An agent that answers your five most common questions the way you would, and raises an Input needed for the sixth, is ready to go live.
Simulations appear on their own
Once your agent has knowledge to test, simulations show up under Simulation. You do not have to think of the scenarios: it invents them, runs them, and you approve or correct the results.
After you change what it knows, ask it to run them again. Knowledge that passed last week is not knowledge that passes now.
Going live
Save, then in the agent's settings switch on Agent is live and tick the channels it should handle. You also choose when: always, or only during set hours.
From that moment it picks up new conversations on those channels, and you watch it work under Konvo AI in your inbox.