Clearing Tasks and Input needed

An Input needed is asking you to judge. A Task is asking you to act. Those are the two things your agent hands you when it cannot finish alone, and both arrive as cards carrying the context you would otherwise go hunting for, which is why you can clear either one without opening the conversation.

They sit next to your own open conversations, so what your agent needs from you is never in a separate queue you have to remember to check.

Clearing a Task

A Task card shows what needs doing and the details behind it: the type of work, the order it concerns, and which customer.

Everything happens on the card:

• ✓ marks it done, and your agent picks the conversation back up from there.
• … gives you the rest, including dismissing it if it turned out not to be needed.

Tasks are on a much shorter clock than people expect. The due window is measured in minutes, not days, and once a task goes Overdue it cancels itself about an hour later.

So a task can appear and be gone inside the same morning. That is the practical reason to clear this column as things arrive rather than batching it: a task nobody touched is not work in progress, and Konvo clears it away rather than letting your queue lie to you about what is still in hand. The conversation itself stays, so nothing is lost.

Clearing an Input needed

An Input needed card carries more, because you are about to put your name on a reply. You get:

• The question it is asking, in its own words.
• Its reasoning, quoted plainly, so you can see how it got there.
• The draft it wants to send, marked Draft, with a pencil to edit it.
• How long you have left before Konvo stops waiting.

Then Approve sends it, or you edit first and then approve, or you push back and it writes another.

Taking over

In any task or input needed request sent by the AI you can decide to take over the entire conversation. Taking over a conversation assigns it to you, therefore removing the AI from the loop.

Both are on a clock, and they run out differently

A Task cancels itself once it is an hour past due, and disappears quietly.

An Input needed runs out towards the customer rather than towards you. Rather than going silent, your agent goes back to them, apologises for the delay, and on live chat asks for an email so someone can follow up. How long you get depends on the channel, and live chat is much shorter than email, for the obvious reason.

So the cost of ignoring one is not a lost card. It is your customer being told you are slow, in your own agent's voice.

What a pile-up is telling you

Both columns should be near empty at the end of a day. When they are not, they are saying different things.

Input needed piling up means your agent is unsure about something you can teach it once. Each draft you correct is a lesson; each one you approve unread to clear the queue costs you twice, once now and again next week when it writes the same thing.

Tasks piling up means your process needs a person more often than you thought. That is not a failure of your agent, it is information about your business, and it usually points at a tool you could switch on or a policy you have never written down.